Terms & Condition
RusTakso provides following types of services:
1. General Provisions
1.1 Transfer services: Transportation of private or legal persons on the car of the ordered class (standard, minivan, minibus, premium) along the route indicated in the booking.
1.2. Rent a car with a driver Service for customers who need a car of a specific class (standard, minivan, minibus, premium) and a driver with knowledge of prefered language for several hours (minimum 4 hours), whole day or for a longer period.
1.3. Excursion services The service includes the development of the route, programs and excursions.
2. Service Modification Terms:
2.1 The order is considered correctly issued and accepted for execution if:
2.1.1 The client's name and contact information are indicated (e-mail, phone, Viber, Whatsapp)
2.1.2. The starting point of the transfer or service, date, time of its beginning and the number of people are indicated.
2.2 Order for the service is considered finalized after its confirmation by the Customer 24-48 hours before its beginning by E-mail .: rustakso@gmail.com. Or SMS on the phone + 37253738336
2.3 Any changes or additions to the order are accepted no later than 24 hours before the time of the beginning of the service by E-mail: rustakso@gmail.com. Or SMS on the phone + 37253738336. Otherwise, the Contractor is not responsible for the execution of the order and the paid funds will not be returned.
3. Service execution
3.1. The Contractor undertakes to ensure the performance of the ordered service that meets the conditions specified in the booking application
3.2 The cost of the service (transfer) includes:
3.2.1. The car of the ordered class with the driver
* Standard (Opel Astra, Skoda Fabia, VW Passat) 4 passengers + 4 bags
* Minivan (Chrysler Grand Voyager, Opel Zafira, Ford Galaxy) 5 passengers + 5 bags
* Minibus (Nissan Primastar, Opel Vivaro, VW Caravelle) 7 passengers + 7 bags
* Premium (BMW X6, Mercedes S-class, Audi A8) 2 passengers + 2 bags
3.2.2. Meeting with a sign
3.2.3. 1 hour parking payment
3.2.4. Assistance with luggage
3.2.5. Delivery from the starting point to the final address (one way)
3.2.6. Baggage (one seat per adult)
4. The price does not include following services and should be paid separately:
4.1. Ordering each additional address in the city between the starting point and the end address
4.1.1. In Tallinn and Riga 10 euros
4.1.2. In Helsinki 17 euros
4.2. Placement of non-standard luggage (bicycles, sports equipment, etc.)
4.3. Extra baggage is paid by agreement
4.4 Transportation of animals (to be agreed)
4.5. Waiting more than 1 hour
4.5.1. Every 15 minutes in Tallinn and Riga
* Standard - 3 euro
* Minivan - 4 euro
* Minibus - 5 euro
* Premium - 10 euro
4.5.2. Every 15 minutes in Helsinki
* Standard - 6 euro
* Minivan - 7 euro
* Minibus - 8 euro
* Premium - 15 euro
5. The cost of the service (car rental with driver) includes:
5.1. The car of the ordered class with the driver
5.2. Meeting with a sign
5.3. Payment for 1 hour parking
6. The price does not include following services and should be paid separately:
6.1 Waiting for a client more than 1 hour
6.2 Transportation of animals (to be agreed)
6.3 Waiting for a client more than 1 hour
6.3.1. Every 15 minutes in Tallinn and Riga
* Standard - 3 euro
* Minivan - 4 euro
* Minibus - 5 euro
6.3.2. Every 15 minutes in Helsinki
* Standard - 5 euro
* Minivan - 6 euro
* Minibus - 7 euro
7. The cost of the service (excursion) includes:
7.1. Meeting with a sign
7.2. Excursion program according to the reservation
8. The price does not include and is paid additionally:
8.1. Increase in the duration of the excursion (15 min - 5 euro)
8.2. Transfer from the hotel to the place where the excursion starts.
9. Claims
9.1. Claims related to poor performance or improper performance of services shall be submitted to RusTakso by e-mail (rustakso@gmail.com) within 7 (seven) days from the date of its execution. In case the claims are not presented or presented without confirmation (photo, video, act of the claim) the service is considered to be performed.